Dear Client, Don’t No-Show Me – It’s a Jerk Move!”

Dear K and P, (and the other, fortunately few, No Show folks) At first when you didn’t arrive, we were concerned that something serious may have happened, especially as our calls went unanswered.  It always seems hard to believe that some people find it too difficult to send a whatsapp, text, email or phone to cancel a booking, despite completing the booking form, whereby you have accepted the cancellation policies.

Your booking was for late afternoon, giving you the whole day to send a message, if you didn’t have the courage for a phone call.
But then it became apparent that you had obviously just had a change of mind, despite 3 emails from you confirming your booking and the time, you untagged yourself and blocked me on Instagram.  Fortunately the other guests were understanding about being kept waiting while we waited for you and then unsaddled your horses.  
This blog headline caught my eye “Dear Client, Don’t No-Show Me – It’s a Jerk Move!” and made me think of you.
According to your social media profiles and simple online search, it appears that you are both young professionals in your industries.  Which does make one wonder (you won’t answer emails and unlikely to pay the outstanding invoice), so wonder it will most likely remain! Who taught you that integrity has no value? Your parents, society..?
Your last email - “See you tomorrow. Thanks! K” What does that actually mean in your world? Maybe, if I feel like it, if nothing else more exciting comes up??
What are your values like in your work environment? Do you always stick to your word, or only sometimes? Would you expect to get paid if you did a no-show at work, would you pay an employee for simply not pitching?
What will you teach your children about integrity, respect or just good manners? That it is acceptable to have different sets of values, depending on the circumstance or people involved?  That small businesses are not worth respect?
How would you feel if you arrived to find we had sold your spaces and had no availability? I fear a possible temper tantrum and much foot stomping?  
Fortunately we still see more amazing clients than jerks, so the irritation will wane. May you become less of a jerk in life.
Regards from the Horse About Team..